Reference

Terms That Cover Your Account on Borojet

These terms set out what you agree to when you open and use a Borojet account. Access and eligibility depend on your local law and the regions we currently serve — read through before you start.

Account eligibility appliesbKash, Nagad, Rocket coveredSubject to local lawUpdates notified via account
Borojet Terms That Cover Your Account on Borojet
TERMS CONTACT

Reach Us About These Terms

If something in these terms is unclear or you need to raise a concern about your account agreement, our support team handles terms-related queries directly. Reach out through any of the channels below and reference your account ID so we can pull up your record quickly.

Live Chat Open the chat widget from your account dashboard. Available for terms queries, account disputes, and wallet verification questions during support hours.
Email Support Send your terms or account query to our support address. Include your registered mobile number and a brief description so we can respond without back-and-forth.
Help Centre Our help centre covers common terms questions — account eligibility, payment rules, and what happens when you close your account. Check there first for quick answers.
HOW WE OPERATE

How Borojet Handles Your Account Data

Your account data is held securely and used only to operate your account, process payments, and meet any legal obligations that apply in your region. We do not sell your information to third parties. You can request a copy of the data we hold or ask us to close your account at any time by contacting support with your registered details.

Data Retention

We keep account records for as long as required by applicable law. Once that period ends and your account is closed, personal data is deleted from active systems within a reasonable window.

Payment Records

Transaction records for bKash, Nagad, and Rocket deposits and withdrawals are retained for audit and dispute purposes. You can request a statement through account support.

Account Security

Your account is protected by OTP verification on login. If you notice unrecognised access, contact support immediately and we'll lock the account and review the session log.

Requesting Changes

To update your registered mobile number, correct account details, or request data deletion, submit a request through live chat or email with proof of identity for verification.

Common Questions About These Terms

These are the questions we hear most often about how our terms work in practice.

These terms apply to anyone who opens a Borojet account. Eligibility depends on your local law and whether your region is currently supported. If you're unsure, check with support before depositing.

We notify you through your registered account before any material change takes effect. Minor clarifications may be updated without prior notice, but changes that affect your rights or payment rules always come with advance notification.

Any remaining balance in your account wallet is returned via your last verified payment method — bKash, Nagad, or Rocket — after identity verification. Processing time depends on the withdrawal review steps.

Where local law applies in your region, it takes precedence over any conflicting clause in these terms. We do not override local legal requirements, and access is not extended to regions where it is prohibited.

Contact support via live chat or email with your account ID and the transaction reference. We review bKash, Nagad, and Rocket transaction records and aim to respond with a resolution path promptly.

Submit a request through live chat or email. Include your registered mobile number and a form of identity verification. We'll confirm what data we hold and the timeline for deletion where it applies.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.